Focusing on the Integration of Informatization and Industrialization, and a Full-Lifecycle Service Ecosystem

From "Manufacturing" to "Intelligent Manufacturing": GDS Reshapes Service Standards for an Annual Output of Three Million Seats Through a Digitalized System

While the industry’s gaze often remains fixed on the product itself, Xiamen Golden Dragon Auto Seat Co., Ltd. (GDS) has extended its competitive edge to the digitalization of manufacturing processes and the systematization of service responses. As a seasoned manufacturer with nearly three decades of industry experience, GDS has successfully established the prototype of a "smart factory"—a facility that seamlessly integrates informatization with industrialization. By leveraging the QAD system as its core platform—and integrating it with a diverse array of management systems including WMS, ERP, PDM, HRM, and SGM—the company has achieved end-to-end data visualization across the entire value chain: from design and development to materials management and production execution. This digital-intelligence foundation provides precise, data-driven insights that serve as a reliable basis for the large-scale, high-quality mass production of seats.

Building upon this foundation, GDS defines commercial value as extending far beyond the mere completion of a transaction; rather, it lies in providing professional stewardship throughout the product's entire lifecycle. The company maintains a dedicated team for quality control and after-sales technical support, implementing rigorous, multi-tiered quality assurance protocols. For its global clientele, GDS pledges a quality warranty ranging from one to three years, alongside lifetime technical support. Furthermore, the company has established a clearly defined emergency response mechanism: routine inquiries receive an online response within 24 hours; solutions for general technical faults are provided within 48 hours; and for major technical issues, engineers are dispatched to arrive on-site within 72 hours. This business philosophy—which deeply integrates the "hard power" of industrial manufacturing with the "soft power" of customer service—positions GDS as more than just a seat supplier; it establishes the company as a trusted strategic partner for passenger vehicle operators seeking to ensure both operational safety and passenger comfort.